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Can I cancel or modify my order once it has been submitted?
How can I track my order?
Are shipping fees refundable?
How long does shipping to the US take?
How do you prepare and package the order?
Do you have this dress in a different size or color?
How long does it take to make a custom dress?


Can I cancel or modify my order once it has been submitted?
Once an order is submitted it can be modified or cancelled within 24 hours of placing the order. You cannot cancel or modify the order if work has already began on the custom order.

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How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.

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Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.

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How long does shipping to the US take?
It takes 7-10 days to make a dress and another 15-20 days for shipping to all international locations including the US.

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How do you prepare and package the order?
The outfit is first carefully inspected. Next folded and wrapped in a clear plastic garment bag.Then placed in a standard bubble envelope. The envelope is then sealed for shipping.

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Do you have this dress in a different size or color?
All the outfits in the store are custom made and can be made into any size or color of your choice.

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How long does it take to make a custom dress?
It will take between 7-10 days to finish a dress depending on our workload.

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Last Updated: 27 Feb 2017 09:38:12 PST home  |  about  |  terms  |  contact
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